Contact ED

Nassaukade 387-390
1054 AE - Amsterdam

info.theedamsterdam@edenhotels.nl
+31 (0)20 607 7900

Do you have a question for ED?

Check whether your question is listed below or use the e-mail form. We will get in touch as soon as possible. Urgent business? You can call or whatsapp ED 24/7!

Can I store my luggage with you before or after my visit?

Absolutely — we’ve got a luggage room where you can store your suitcases for free.

Can I bring my pet along?

ED loves all animals! For 15 euro's per day you can bring your four-legged friend with you. Just let us know in advance. And this summer dogs even stay completely free at ED!

As of what age can I book a room?

 

ED has clear rules for making a reservation and minimum age. You must be at least 18 years old to make a booking and stay at our hotels without a parent or guardian. 

Can I pay securely online?

You pay securely with credit card or IDEAL via our secure payment link when making your booking online.

Why do I receive a payment request by email?

When you have made a reservation that requires advance payment, you will receive an email from us with a payment link. When the payment is made, your reservation is confirmed immediately! Click here for more information.

What are the check-in and check-out times?

Check-in starts at 15:00. Should you arrive earlier than that, we will do our best to get your room ready as quickly as possible. However, we cannot guarantee that we will have a room ready before that time. If you do need to wait to check in, feel free to store your suitcases in our luggage room. You can check out until noon. If you’d like to stay in your room longer, please let reception know. For late check-outs, we charge an additional cost of € 15 per hour up to 15:00. If you’d like to keep your room after 15:00, we’ll charge you for an extra night.

Can I smoke in my room?

Smoking is not permitted anywhere in the hotel. If you do smoke in your room, we will charge a fine of € 150. Covering or sabotaging the smoke alarm in the room will incur a € 500 fine and an immediate check out.

Is there free Wi-Fi available at the hotel?

Absolutely! And the good thing is: you do not need a code, just accept the conditions and you're online.

Can I park at the hotel?

Check the pages Location and Practical information for the most recent parking information and prices.

Which measures is the hotel taking regarding COVID-19?

The health and well-being of our guests and colleagues is our main priority. Now and always. That's why we welcome guests in an appropriate manner and in accordance with all regulations of the Dutch government and RIVM (National Institute for Public Health and the Environment). To guarantee the safety in our hotels we have put together some “house rules”, making sure you will have a completely carefree and enjoyable stay. You can find them here.